Restaurant Team Member

Job Description

Summary: Gives a high level of customer service by performing the following duties.

Key Responsibilities

• Requests customer order and uses POS machine to simultaneously record order and compute bill either at the front counter or at the drive through location.
• Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag.
• Notifies kitchen personnel of shortages or special orders.
• Serves hot/cold food, hot/cold beverages, frozen milk drinks, or desserts
• Receives payment.
• Cooks or performs other duties to prepare food, serve customers, or maintain orderly and clean eating or serving areas.
• Demonstrates a friendly and cooperative manner when dealing with every customer

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Uses intuition and experience to complement data.
• Design – Demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal – Focuses on solving conflict, not blaming; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Team Work – Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.Written Communication – Able to read and interpret written information.
• Quality Management – Demonstrates accuracy and thoroughness.
• Ethics – Treats people with respect; Works with integrity and ethically.
• Organizational Support – Follows policies and procedures.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Keeps commitments.
  Initiative – Asks for and offers help when needed.
• Judgment – Exhibits sound and accurate judgment.
• Planning/Organizing – Uses time efficiently.
• Professionalism – Reacts well under pressure; Accepts responsibility for own actions.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Quantity – Completes work in timely manner.
  Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.

• Qualifications:
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.